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DPD UK launches cross-border e-commerce delivery service

Wednesday, February 6th, 2013

Parcel carrier DPD has launched a new “game-changing” international business-to-consumer delivery service out of the UK.

The DPD Direct service is geared particularly towards e-commerce merchants looking to sell into 12 of the largest markets overseas, including the USA, Australia and continental Europe.

It said the new international service would aim to cut the cost of cross-border delivery, but also make it easier.

DPD is promising a simple pricing structure, without “complex” volumetric charges, along with fast paperless customs clearance and a full tracking service so that parcels can be monitored at every stage of the outbound journey until final confirmation of delivery.

Transit times range from three-to-four days for Belgium, Germany, Netherlands and the Republic of Ireland, three-to-five days to France, four-to-five days to Spain and Portugal and four-to-six days to Italy.

DPD Direct will also get packages to the US in four-to-seven days, New Zealand in seven-to-eight days and Australia in six-to-nine days.

The new offering also includes a returns service for unwanted and undeliverable items, DPD said.

Dwain McDonald, the DPD UK chief executive, said: “DPD Direct has been developed to increase the appeal of cross border commerce through a competitive, transparent pricing structure, the security of a full tracking service and streamlining the customs requirements.

“Through DPD Direct our aim is to make it as easy for UK e-tailers to sell to customers living in Sydney as Southampton.”


Retail brands River Island and Rocks TV are some of the first customers to sign up to the service, DPD said.

McDonald said UK retail brands were in demand around the world, and so online retailers were in a “fantastic position” to expand into key markets abroad.

But the DPD UK chief said historically, global shipping had been “expensive and often complicated”, hit by delivery delays and customs hold-ups.

“As a result, many UK-based e-railers have been reluctant to target overseas customers,” he said. “Our mission is to help retailers break down the barriers to growth in e-commerce and DPD Direct gives e-railers a fast, cost-effective solution to the challenge of international home delivery.”


DPD, part of La Poste’s GeoPost Group, is one of the top five parcel delivery companies operating in the UK, believed to have a domestic market share of around 8%.

The company is partnering with WorldNet Direct for the air freight and customs clearance side of the new DPD Direct service. Parcels collected in the UK will be shipped out of the company’s international gateway at London Heathrow Airport, and will then be sent to domestic delivery partners.

DPD’s parent GeoPost invested in Worldnet Direct last year. The company has since rebranded to wnDirect.

Once packages have made the international journey, they will be placed with local delivery partners for the last mile.

DPD’s local partners for the service currently include DHL in Germany, TNT Post in Belgium and the Netherlands, An Post in Ireland, Seur in Portugal and Spain, Coliposte (part of La Poste Group) in France, Bartolini in Italy, Fastway Couriers in New Zealand, Australia Post in Australia and the US Postal Service in the United States.

Source: Post&Parcel/DPD

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Direct Link Worldwide Ltd

Direct Link specialises in international cross border distribution and returns of e-commerce packages worldwide. Parent company PostNord (the merged Swedish and Danish Post Offices) supports Direct Link with IT expertise, postal connections and international logistics solutions, across the Nordic countries and intercontinentally.


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