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FedEx launches free delivery manager service for US packages

Friday, April 26th, 2013

FedEx has launched a new delivery manager system that allows customers to receive notification of when their packages arrive.

The FedEx Delivery Manager service is free for customers to sign up to, and allows them to choose various delivery options for FedEx Express and FedEx Ground packages.

It allows options such as scheduled deliveries for a certain time or date for a $5 fee, or they can request a two-hour delivery window for a $10 fee.

FedEx can be told where to leave packages at a customer’s property, authorized to leave packages requiring a signature even if recipients are not home – through an online signature system – or hold a package for up to 14 calendar days.

Items can be redirected to a nearby FedEx Office or FedEx Express location, or another address entirely for a $5 fee.

FedEx is making the service available free of charge through various digital platforms

Tracking packages can also be managed through the service, even for customers that do not have a tracking number or FedEx account, the company said.

“FedEx Delivery Manager puts convenience in the hands of our customers,” said Raj Subramaniam, executive vice president of Marketing and Communications at FedEx Services. “These flexible options help provide more ways for our customers to manage deliveries to suit their schedules.”

The new service from FedEx follows the considerable success of rival UPS with its UPS MyChoice service, which is a subscription service that allows customers extra control on their delivery options, as FedEx looks to compete in the booming US e-commerce package delivery market.

The FedEx Delivery Manager service is available through various digital platforms including a free mobile app. Delivery alerts can be requested via email, text message or phone.

Source: Post&Parcel/FedEx

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Direct Link Worldwide Ltd

Direct Link specialises in international cross border distribution and returns of e-commerce packages worldwide. Parent company PostNord (the merged Swedish and Danish Post Offices) supports Direct Link with IT expertise, postal connections and international logistics solutions, across the Nordic countries and intercontinentally.


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