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Amazon to provide click and collect option via Spain’s post offices

Wednesday, December 17th, 2014

E-commerce giant Amazon is partnering with Spain’s national postal service to provide its customers with “click and collect” points across the country.

Amazon, which has already linked up with the state-owned post office network in the UK to provide click and collect services, will now offer 2,400 Correos post offices as collection points for its customers in Spain.

The move will triple the size of Amazon’s existing network of collection points in Spain, with the post offices joining Amazon’s existing network of local shops providing collection services.

The online retailer said collection points had become a preferred delivery option for many consumers and that the network of thousands of post offices would provide maximum convenience for consumers.

Francóis Nuyts, the chief executive at Amazon Spain, said: “With this service we’re making shopping even more convenient at This Christmas, customers can not only buy their gifts from the comfort of home and avoid the queues, but also pick up their purchases at any of the more than 3,500 collection points available, whether they are post offices or one of hundreds of local stores throughout Spain.”

Click and collect

Consumers in Spain purchasing items from Amazon will now be able to select the post office where they want to pick up their item, with Amazon’s system displaying opening hours and locations for each post office. Items can be picked up by consumers providing identification and the order number, with the possibility of authorising a third party to collect the item.

Correos president Javier Cuesta Nuin (left) with Amazon Spain chief executive Francóis Nuyts launching their click and collect partnership

Correos said Amazon will notify their customers when an item is available for collection, and the items will remain stored at the post office for 14 days before it is returned undelivered.

The click and collect service is available free-of-charge for Amazon’s subscribers, and for the same cost as standard delivery — EUR 2.99 — for other customers.

Javier Cuesta, the president of Correos, said Amazon’s use of post offices added the network to the existing use of 30,000 postmen and women in distributing the e-commerce firm’s products — making Correos “the largest distribution network in Spain, offering complete territorial coverage”.

Cuesta said: “This is another step towards our goal of contributing to the development of e-commerce, to match the delivery experience with the online purchasing experience, so that receiving shipments is simple, flexible and as satisfying as shopping through Amazon.”


In the UK, Amazon announced its partnership with Post Office Ltd at the end of November, to provide its pickup services via more than 10,500 Post Office branches within Europe’s biggest e-commerce market.

The service is provided through privatised carrier Royal Mail and its Local Collect service, which delivers e-commerce items to post offices for consumer collection.

In the UK, Amazon also provides pickup services through CollectPlus parcel shops, the network co-owned by carrier Yodel, and through the “Pass My Parcel” network of parcel shops launched in October 2014 by newspaper distributors Smiths News.

Amazon said overall, it now has 16,000 pickup points across the UK.

Source: Post&Parcel/Correos/Amazon

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Direct Link specialises in international cross border distribution and returns of e-commerce packages worldwide. Parent company PostNord (the merged Swedish and Danish Post Offices) supports Direct Link with IT expertise, postal connections and international logistics solutions, across the Nordic countries and intercontinentally.


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