Nearly three-quarters (71%) of UK shoppers say that if a retailer offers them a great way to relieve some of the Christmas shopping stress – such as good Click & Collect options – they’re more likely to shop with them again, according to new research from Barclaycard.
The Barclaycard survey invited consumers to vent some of their top frustrations about the in-store Christmas shopping experiences, as well as some of their gripes about e-commerce.
According to Barclaycard: “For those buying online, slow loading websites are a big irritation for some (18%), as are websites that aren’t suitable for navigating on a mobile device (7%).
“In terms of a Christmas wish list, consumers have put both ‘click and collect’ and the ability to check stock availability online before visiting a store firmly near the top (35% each).
“In addition, almost a quarter (24%) want the ability to buy in-store and have items delivered directly to a location of their choosing.”