DPD Germany is teaming up with Hello Fresh to launch a new food delivery service.
According to a statement issued yesterday (16 February), the new “DPD Food” service will be launched in the summer.
“We are convinced that online grocery retailing has enormous potential – in particular when consumers receive their groceries quickly, conveniently and simply,” said Andreas Reß, Director Sales & Customer Service at DPD Deutschland.
“I’m delighted that we are now able to offer grocery retailers in e-commerce a high-quality industry solution which meets the requirements of quality-conscious shippers like HelloFresh.”
Nils Herrmann, Vice President Operations at HelloFresh, added: “In the case of fresh foodstuffs in particular, it is essential for deliveries to be reliable and fast. In addition we require a partner in this field who can match our level of flexibility and service. Our trial runs have demonstrated that features such as the one-hour delivery forecast and online, map-based shipment tracking ensure a high level of punctual deliveries – wherever our customers are in Germany.”
DPD explained how the system will work: “One day before the customer’s requested delivery date HelloFresh sends the passively cooled boxes to DPD, which then delivers them express the next day at the agreed delivery time – in a perfectly chilled and fresh condition. Because of the innovative cooling technology of the parcels, transport in refrigerated lorries is not necessary.”
On the morning of the delivery day, consignees will receive an SMS or email – via the DPD Predict service – informing them of their delivery window.