Next using Paragon HDX for two-man delivery operation

Next will be using the Paragon HDX software system to enhance its two-man home delivery operation. Paragon HDX’s intelligent route planning will enable Next to provide a choice of delivery windows to suit the customer.

According to Paragon, the system’s ability to continuously optimise as orders are placed will also enable Next to better manage more than 100 third-party delivery vehicles that operate from a number of locations around the country.

Next’s two-man home delivery operation will also benefit from a range of modules within Paragon HDX that are designed to add visibility and control over all aspects of last mile order fulfilment.

“Over the course of 2016-17 we have continued to invest in our logistics infrastructure to improve the delivery services we offer our customers,” said Simon Kelly, Director of Logistics at Next. “As well as developing a new automated furniture warehouse, we recognised the need to update our omni-channel order fulfilment systems for our two-man home delivery operation. Following a competitive tender process we decided that Paragon HDX was the solution that would best meet our objectives, and allow us to offer our customers the most flexible delivery choices in the most cost effective manner.”

William Salter, Managing Director of Paragon Software Systems, added: “Next has always been a retailer at the forefront of customer service and home delivery innovation, so they understand the importance of using advanced technology solutions to enhance the in-home consumer experience. Our proven track record, combined with the scope of our Paragon HDX offer, means we are best placed to work with Next to implement an end-to-end omni-channel fulfilment system that will effectively balance the customer experience with cost.”