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Royal Mail Quality of Service report

Friday, November 10th, 2017

Royal Mail’s latest Quality of Service report has revealed that Second Class mail has beaten its quality target in the first half of the 2017/18 financial year.

In a statement issued today (9 November), Royal Mail said that 98.8% of Second Class mail was delivered within three working days, against a target of 98.5%, according to independent research. 98.8% of Second Class mail was delivered within three working days, for the second quarter of the year.

First Class mail is narrowly behind its regulatory target over the six months leading up to 24 September 2017. 92.9% of mail arrived the next working day, against a target of 93.0%. 92.4% of First Class mail was delivered the next working day in the second quarter of the year.

Royal Mail is the only UK mail delivery company required to publish Quality of Service performance against delivery targets every quarter and has the highest Quality of Service specifications of any major European country.

The latest quarterly report for 2017-18 covers the period from 26 June 2017 to 24 September 2017 and was published today on Royal Mail’s website at: 


Source: Royal Mail


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Royal Mail Quality of Service report

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