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		<title>Cultivating customers</title>
		<link>http://postandparcel.info/32197/in-depth/cultivating-customers/</link>
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		<pubDate>Thu, 11 Mar 2010 14:08:47 +0000</pubDate>
		<dc:creator>Accenture</dc:creator>
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		<description><![CDATA[How Poste Italiane is achieving high performance by transforming customer relationships to define next-generation postal services.]]></description>
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		<title>Innovation at La Banque Postale: The importance of remittances</title>
		<link>http://postandparcel.info/31781/in-depth/retail/innovation-at-la-banque-postale-the-importance-of-remittances/</link>
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		<pubDate>Fri, 26 Feb 2010 14:31:30 +0000</pubDate>
		<dc:creator>Western Union</dc:creator>
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		<description><![CDATA[Jean Marie Dragon, director of marketing - means of payments at France's La Banque Postale, spoke to the Mail &#38; Express Review about challenges in the postal sector, the bank's remittance business and how it is responding to pressure from new payments legislation. ]]></description>
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		<title>The lynchpin of integrated communications</title>
		<link>http://postandparcel.info/30994/news/companies/the-lynchpin-of-integrated-communications/</link>
		<comments>http://postandparcel.info/30994/news/companies/the-lynchpin-of-integrated-communications/#comments</comments>
		<pubDate>Wed, 20 Jan 2010 17:40:06 +0000</pubDate>
		<dc:creator>Accenture</dc:creator>
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		<description><![CDATA[A new paradigm for postal operators, by Ulisse del Gallo, Accenture Global Postal Industry]]></description>
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		<title>Using remittances to boost revenues and gain customers</title>
		<link>http://postandparcel.info/29307/news/using-remittances-to-boost-revenues-and-gain-customers/</link>
		<comments>http://postandparcel.info/29307/news/using-remittances-to-boost-revenues-and-gain-customers/#comments</comments>
		<pubDate>Mon, 02 Nov 2009 10:29:49 +0000</pubDate>
		<dc:creator>Western Union</dc:creator>
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		<description><![CDATA[An insight from Germany's leading retail bank, Deutsche Postbank, which has an 18-year history in the remittance market. ]]></description>
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		<title>How postal organisations are adopting customer centricity to achieve high performance</title>
		<link>http://postandparcel.info/26600/news/how-postal-organisations-are-adopting-customer-centricity-to-achieve-high-performance/</link>
		<comments>http://postandparcel.info/26600/news/how-postal-organisations-are-adopting-customer-centricity-to-achieve-high-performance/#comments</comments>
		<pubDate>Sat, 05 Sep 2009 15:52:41 +0000</pubDate>
		<dc:creator>Accenture</dc:creator>
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		<description><![CDATA[While there may be some uncertainty about who first coined the phrase “the customer is king,” there is little doubt that postal organisations are beginning to recognize the vital importance of the customer. Accenture research linking positive customer experience to revenue growth shows that posts must focus on the customer first.]]></description>
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		<title>How strategic choice is helping postal players outperform the competition</title>
		<link>http://postandparcel.info/26617/news/how-strategic-choice-is-helping-postal-players-outperform-the-competition/</link>
		<comments>http://postandparcel.info/26617/news/how-strategic-choice-is-helping-postal-players-outperform-the-competition/#comments</comments>
		<pubDate>Tue, 05 May 2009 18:29:24 +0000</pubDate>
		<dc:creator>Accenture</dc:creator>
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		<description><![CDATA[Brian Moran and Andre Pharand]]></description>
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		<title>Strategies for high performance in economic uncertainty</title>
		<link>http://postandparcel.info/319/news/strategies-for-high-performance-in-economic-uncertainty/</link>
		<comments>http://postandparcel.info/319/news/strategies-for-high-performance-in-economic-uncertainty/#comments</comments>
		<pubDate>Sun, 22 Feb 2009 10:04:15 +0000</pubDate>
		<dc:creator>Accenture</dc:creator>
				<category><![CDATA[Companies]]></category>
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		<description><![CDATA[The economic volatility, sparked off by the implosion of global credit markets, continues to batter businesses around the world.  Yet as postal operators grapple with the current economic situation, many are recognizing that this particular downturn is different.]]></description>
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		<title>Saudi Post &#8211; rapid modernisation through technology</title>
		<link>http://postandparcel.info/24562/in-depth/saudi-post-rapid-modernisation-through-technology/</link>
		<comments>http://postandparcel.info/24562/in-depth/saudi-post-rapid-modernisation-through-technology/#comments</comments>
		<pubDate>Tue, 30 May 2006 12:54:15 +0000</pubDate>
		<dc:creator>Post Parcel</dc:creator>
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		<description><![CDATA[World Mail Review 2006]]></description>
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		<title>Achieving high performance in the postal industry</title>
		<link>http://postandparcel.info/26635/news/achieving-high-performance-in-the-postal-industry/</link>
		<comments>http://postandparcel.info/26635/news/achieving-high-performance-in-the-postal-industry/#comments</comments>
		<pubDate>Fri, 05 May 2006 21:05:16 +0000</pubDate>
		<dc:creator>Accenture</dc:creator>
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		<description><![CDATA[An Accenture Research Project]]></description>
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