Gilham’s view
This summer, Concret Consultants’ Dennis Gilham provided Post&Parcel with a thought-provoking six-part series of articles addressing customer insight in the postal sector.
Read MoreTag: Customer insight
Trend setting!
Dennis Gilham on five essential customer trends that the postal sector cannot ignore.
Read MoreTools for the job!
In his penultimate article, Dennis Gilham discusses five essential management tools for improving customer focus.
Read MoreAligning key success factors with customer needs
Dennis Gilham on aligning key success factors for the postal sector with the needs of customers.
Read MorePutting the customer first
In the third of six articles for Post&Parcel, Dennis Gilham addresses ‘becoming serious about putting customers at the centre of operations’.
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Post & Parcel Magazine
Post & Parcel Magazine is our print publication, released 3 times a year. Packed with original content and thought-provoking features, Post & Parcel Magazine is a must-read for those who want the inside track on the industry.