EPISODE 177: SAME-DAY DELIVERY AND DELIVERING VALUE WITH BEN NOWLAN

EPISODE 177: SAME-DAY DELIVERY AND DELIVERING VALUE WITH BEN NOWLAN

Ben Nowlan, CEO of OmniCX and co-founder of delivery start-up Sherpa, joins me to talk about fast delivery:

  • The background to setting up Sherpa’s fast delivery service

  • Interactive delivery management from a consumer perspective and from a merchant/delivery perspective

  • Communications between the delivery driver and the recipient

  • Are companies not trying to be customer-centric?

  • What’s the driver behind same-day delivery – customer demand or fear? Or is there a coherent strategy?

  • How can same-day delivery be successful? Ben shares key strategic points for offering same-day delivery.

  • Why carriers need to understand retailers

  • Cart values and fast delivery

  • Click and collect

  • Do customers really want products within an hour?

  • How product categories influence speed of delivery

  • In-store fulfilment

  • Data!

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Escher

Around the globe, the rise of digital and mobile is disrupting the very nature of the postal industry. Today’s postal challenges – dramatic decline of letter mail, remarkable growth in parcel volume and competition, skyrocketing expectations around speed and customer experience – are intensified by […]

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About The Author

Ian Kerr

Ian Kerr is the founder and host of the Postal Hub Podcast. He has presented at many prominent postal and delivery events, and has contributed articles to Post&Parcel, the Mail & Express Review as well as chapters in Reinventing the post (2013) and Exploring New Frontiers: Reshaping the postal industry (2018).

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The Mail & Express Review (MER) Magazine is our quarterly print publication. Packed with original content and thought-provoking features, MER is a must-read for those who want the inside track on the industry.

 

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