Harvey Norman partners with Shippit for three-hour delivery service
Australian delivery startup Shippit has announced a nationwide partnership with the retailer Harvey Norman. As a result of the partnership, Harvey Norman will be able to offer customers a three-hour delivery option in major cities across Australia.
According to Shippit, the ability to schedule (and reschedule) a delivery time between 7am-10pm weekdays, live GPS track deliveries, and more, is also part of the new seamless integration of Harvey Norman’s online store.
The service is now available in Queensland, Victoria and New South Wales, with Western Australia and South Australia set to be enabled by end of this week.
The delivery service is available for small appliances, consumer electronics, and small goods. Customers can also rate their experience and provide feedback on the delivery itself.
Shippit added: “Following last month’s major partnership with Australia Post, which enabled Shippit to access a vast distribution postal network, Harvey Norman stores and their customers will now benefit from Shippit’s smarter delivery management technology. By removing friction from the delivery process, customers and staff will have greater control during the delivery process through more transparency and a more seamless experience.
“While the service is enabled by Shippit’s proprietary technology and smarts, powering the three-hour express delivery option is Bonds Couriers, one of the longest established time-critical transportation companies in Australia.”
Rob Hango-Zada, joint-CEO of Shippit commented: “Our experience from working with hundreds of retailers across Australia is that our service really is one-of-a-kind. In the case of Harvey Norman, what appealed most was the stand-out shipping experience our platform could offer their customers. We also worked with the retail giant to co-develop a ship-from-store dispatch process that literally strips hours of wasted time from the whole shipping process for store staff. By partnering with Shippit, in addition to booking standard deliveries through Australia Post, Harvey Norman can now offer smart extras like national three hour delivery scheduling, live GPS delivery tracking, and progress notifications that only a unique startup like Shippit can offer.”
Gary Wheelhouse, Chief Digital Officer for Harvey Norman, added: “Providing a seamless purchase experience for our customers is critical. We introduced Click & Collect in 2012 to make it easier for customers to get the items they bought online, from their local Harvey Norman store. By using those same stores, we can now offer even greater flexibility and improved customer service with our new scheduled, same day delivery option.”