Spectos solutions help you to better understand your customers and processes by monitoring, improving and developing your service quality. Turn your data into targeted action.
The Spectos Group, headquartered in Dresden, Germany, is an independent and internationally acknowledged company in the fields of market research, data analytics, technology, digitization and operations. Spectos supports its customers with tailor-made B2B solutions for the monitoring, management and design of their service quality in the industries: Postal & Logistics, Mobility, Healthcare, Consumer Services, Urban & Public Services, Commerce.
Using state-of-the-art technologies, Spectos combines the voice of the customer through an enterprise feedback management system with operational data from ERP and CRM systems, as well as sensor data gathered from specialized technologies such as real-time tracking, RFID systems or Wi-Fi tracking.
For over 15 years Spectos has specialized in measuring postal service quality according to international standards, EN 13850 and EN 14534. Among many of its clients in the postal and logistics sector are Postcon, bpost, Lux Post, PostNL, Hermes and Singapore Post.
In November 2018, Spectos GmbH, together with logistics industry executive Mark Gieben, has taken over the Swiss technology company Kizy Tracking SA. With the investment in Kizy, Spectos has strengthened its position in the field of data collection and data analytics for service quality management in logistics. The combination of the unique Kizy tracking technology, which gathers position data based on globally available mobile networks and local WiFi data, and the Spectos real-time performance management platform for data analytics, evaluation and quality control, results in innovative quality monitoring solutions.
The Kizy technology is a targeted addition to the portfolio of the Spectos Group, in order to ensure that its customers will continue to receive integrated solutions for a complete transparency of delivery processes on a global level. With a focus on the rapidly growing cross-border e-commerce market, the sensors in the trackers provide information on movement, light, humidity and temperature, thus enabling innovative solutions for commerce, food and pharmaceutical logistics.
In addition to the use of cutting-edge technologies to enhance service quality management, Spectos provides clients with a multitude of support services such as video coding and redress management, international panel management, in-house letter shop, mystery research and social media monitoring.
Check out our dedicated page to Post & Logistics here.
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