Tag: Costa Rica

DHL's operations are in full bloom this Valentine's Day

DHL is exporting an estimated 15 million fresh cut flowers from Latin America this Valentine’s Day season, for delivery to customers in the U.S. and around the world. A combination of roses, carnations, tropical flowers and greens originating from Colombia, Ecuador and Costa Rica has already made its way into the U.S., as well as other destinations that celebrate the February 14 holiday, including the UK, Germany, the Netherlands and Russia.

DHL consolidates floral parcels from growers in Latin America and protects the life of the flowers by using bonded cold storage facilities to keep the product cool prior to air transport and immediately upon arrival. Ninety percent of the floral shipments destined for the U.S. market go through Miami where they undergo agricultural inspection at the DHL terminal in Miami.

DHL customer VistaFlor Corp., a Colombian grower that exports bouquets, wedding flowers and arrangements to the U.S. for special occasions, will see its export volume soar from its normal average 5,000 boxes of flowers per week to as many as 53,000 boxes during the week leading up to Valentine’s Day. In addition to maintaining VistaFlor’s shipments at the required 36 degrees Fahrenheit (2 to 4 degrees Celsius), DHL handles the shipment documentation, freight brokerage, customs paperwork and clearance processes.

For its U.S. customers, DHL will deliver millions of flowers to retailers and consumers on or before February 14. DHL in the U.S. has added refrigerated trucks and dedicated flights exclusively for some of the most popular floral retailers and e-tailers.

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DHL expanding its operation in Costa Rica

The international shipping company DHL this week announced plans to expand its operation in Costa Rica, creating an additional 500 jobs by February 2008.

DHL Costa Rica general manager Rodrigo Quirós told the daily La República the company has been pleased with the results of the call centers it runs here and has decided to move some of its operations from the United States to Costa Rica.

The company plans to set up another call center and a department to carry out internal administrative work. DHL will be hiring about 500 people to fill these jobs, which require English and customer service skills, Quirós said.

DHL’s decision was influenced by cost factors and Costa Rica’s proven solid labor market, he added.

The company hopes to have this new department and center up and running by February of next year at its offices in La Aurora de Heredia, north of San José.

About 2,200 people work this office, which serves as DHL’s Central American headquarters. The company grew more than 35 pct last year, from 800 employees to almost 1,100.

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