A new free service launched in the UK is offering smaller retailers the chance to offer their customers a “click and collect” in-store pick-up option for their online purchases.
Read MoreParcel deliveries are coming under close scrutiny from Government ministers in London and Brussels bureaucrats eager to ensure that consumers’ rights are protected as the volume of e-commerce shipments continues to include.
The topic proved the basis of an animated debate at the Mail & Express Delivery Show chaired by Brendan Pittaway, the journalist, broadcaster and Director of Silverpoint Media.
This year’s peak parcel season in the UK saw volumes growing about 15% year-on-year for a third year in succession, but retailers struggled with a multi-channel approach to delivery.
Read MoreBritain’s parcel delivery firms are facing up to a peak in volumes that is expected this year to be later than ever, with volumes ramping up more quickly than ever.
Read MoreWith the Christmas peak now arriving in the parcels market, GFS director Simon Veale says the issue of delivery service quality has now become central to retailers’ businesses.
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