The Need for Improved Service
Presentation by IMRG at WME E06
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Tag: IMRG
Online spending hits new peak
Growth in online shopping surpassed expectations last year. Most of the key annual indicators are now in, and show a consistent pattern. Verdict Research says the UK value was up 28.9 per cent to £8.2 billion, and growth was 19 times as much as in overall retail spending. Interactive Media in Retail Group says Christmas spending was up 50 per cent to £5 billion – a finding echoed by Royal Mail’s increase of 44 per cent in items handled (to 77 million). IMRG’s figure for the whole of 2005 is £19.6bn (calculated on a different basis from Verdict’s). In the US, JupiterResearch says online spending reached $81 billion last year, and will rise 17 per cent to $95 billion this year, increasing to $144 billion by 2010.
Read MoreIMRG Annual Report 2005
C O N T E N T S
1 EXECUTIVE SUMMARY
2 A DECADE OF GROWTH
3 THE IMRG INDEX
3.1 Electricals Index
3.2 Clothing, Footwear & Accessories Index
3.3 Beer, Wine & Spirits Index
4 THROUGH THE ROOF: E-CHRISTMAS 2004
5 2004 E-RETAIL MILESTONES
6 2005: POWERING AHEAD
7 THE INTERNATIONAL MARKETPLACE
7.1 United Kingdom
7.2 Europe
7.3 North America
8 TOP E-RETAIL OPERATIONS AND WHY THEY THRIVE
8.1 Key sector data from Kelkoo
9 RETAIL TRAFFIC DATA – 2004
10 THE HIGH STREET’S CHALLENGE
10.1 Online Trends Point To Declining Trust In Brands
11 INVESTMENT IN E-RETAIL
11.1 Drawing The Virtuous Circle
11.2 Investing In Fashion
11.3 E-retail investment survey
11.4 The big picture
11.5 Online delivery: a major opportunity for retailers and transporters
12 THE E-RETAIL TIMELINE
13 DIGITAL DOWNLOADS
14 ONLINE SECURITY
14.1 The True Cost Of Online Fraud
14.2 Fraud Prevention: What Every Merchant Should Know About Internet Fraud
15 ISIS: RAISING STANDARDS
16 ABOUT IMRG
16.1 The IMRG e-Retail Sales Index
16.2 The IMRG Senate
17 E-RETAIL INDUSTRY PRIORITIES 2005
18 IMRG SENATE & MEMBERS
19 CONTACT DETAILS
Online stores expect bumper Christmas sales
Online shopping is expected to increase by more than 40 per cent this year compared with last Christmas in a sign that the rapid growth of e-commerce is not yet starting to subside. The expected rise is in sharp contrast to the subdued outlook for high street retail sales. And threats to one of the main competitive advantages of online retailers – lower prices – are not seen as likely to derail that growth. Interactive Media in Retail Group, the industry body for “e-tailers”, expects 24m British shoppers will spend Pounds 5bn online this Christmas, an average of Pounds 208 each. That is up from Pounds 3.5bn spent online last Christmas and represents an acceleration of the online shopping growth rate. Last Christmas year-on-year growth was 20 per cent.
Read MoreHome shopping lacks channels
James Roper, chief executive of International Media in retail group, hailed deliverance, a home delivery charter for electronic shoppers launched at the conference, as ¡§the biggestdevelopment in our industry in years¡¨.
Read MorePost & Parcel Magazine
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