Tag: IMRG

e-Retail Delivery in the UK

Posted by | Jun 1, 2005 | |

A report by Snow Valley for IMRG
Contents
Summary of Findings
Summary of Sector Trends
Section 1 – Delivery Time options
1a. How many delivery time options did the retailer provide?
1b. Where no time options were provided, what was the delivery timeframe?
1c. Was it possible to choose a specific date for delivery?
1d. Was it possible to choose a specific time of day for delivery?
1e. Was it possible to choose Saturday delivery?
Section 2 – Delivery Flexibility…………………………………………………………………………………………………11
2a. Did the retailer specify a time by which the order had to be placed?
2b. Was it mandatory for the order to be delivered to the billing address?
2c. Was it possible to split the order across delivery addresses?
2d. Was it possible to add special delivery instructions?
Section 3 – Delivery Cost……………………………………………………………………………………………………….14
3a. What was the cheapest delivery option on offer?
3b. Did the retailer offer free delivery above a certain order value threshold?
3c. When did the customer first get to see the delivery cost of their specific order?
Section 4 – Delivery Information Quality…………………………………………………………………………………16
4a. On the homepage, where was the link to the delivery information page?
4b. What terminology was used as the link to the delivery information page?
4c. Did the site make it clear that a signature would be required?
4d. Did the retailer offer online order tracking?
Section 5 – Returns Options & Information……………………………………………………………………………18
5a. Was there a link to the returns information from the homepage?
5b. What returns options were available for unwanted goods?
5c. Is original postage refunded if unwanted goods are returned?
5d. Who covers the cost of returning unwanted goods?

P:LibraryB2CE-retail delivery in the UK 05 IMRG Snow Valley.pdf

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UK shoppers rush to buy goods online

Posted by | Dec 15, 2004 | |

Shoppers browsed retail internet sites in record numbers in the first week of December, adding to the expectations that this year will bring a massive e-Christmas. Figures to be released today from Hitwise, the internet site monitoring group, show that visits to online retailers reached an all-time high in the week to December 4, with retailers clocking up 13.1 per cent of all visits from surfers. Activity dipped slightly to 12.9 per cent in the week to December 11. Hitwise said site visits were up 24 per cent in the first week of December against last year. The growth in activity dovetails with research released last week by the IMRG, the electronic retail industry body, that anticipates a 64 per cent leap in online spending to Dollars 4bn (Pounds 2.07bn) this year. “The amazing thing to me is that there has not been real investment in this area for four years after the boom and bust days,” said James Roper, chief executive of the IMRG. “All the growth in the past four years has come from consumer demand.”

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Christmas stocking on the net

Posted by | Dec 9, 2004 | |

TINSEL TIME 2004 and one question is dominating the High Street: where have all the Christmas shoppers gone? Did they stock up at Marks & Spencer’s one-day Christmas sale spectacular, or were they too busy sweeping up Mix & Match three-for-the-price-of-two offers at Boots? Were they queueing up for the pre-Christmas sales at Allders or Debenhams or filling their stockings with buy-one-get-one-free DVDs at WH Smith? While High Street stalwarts are increasingly resorting to desperatelooking promotional drives to lure shoppers, online retailers are reporting phenomenal sales. The latest figures coming through are so strong that internet retail association Interactive Media in Retail Group (IMRG) had to raise its earlier prediction of online Christmas sales, made in October, by more than 15% to Pounds 4 billion.

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