Country sheet: Belgium – Main developments in the postal sector (2006-2008)Read More
The Belgian-based parcels operator Kiala has entered the Austrian B2C parcels market, intensifying competition for Austrian Post.
The company has built up a network of 290 parcel pick-up points in kiosks, shops, petrol stations and other retail outlets, and plans to add about 100 more by next spring, Kiala Austria managing director Michael Zakoucz told Austrian media.
Customers are informed by SMS, e-mail or phone that a parcel is ready for collection at a nearby “Kiala Point”. Transportation has been contracted out to Salzburg-based newspaper distribution company PGV Salzburg.
The operator’s first major customers in Austria are the mail order companies La Redoute and Klingel. Zakoucz said that Kiala is aiming to gain a market share of 13-15pct in 2008.
Kiala, which is currently active in Benelux and France and has a test operation in the UK, increased turnover by 21 pct to EUR 25 million in 2006 and handled some 10 million parcels. It claims a network of 4,700 Kiala Points in Europe.
The company, whose investors include funds linked to La Poste and TNT, has also recently appointed a country manager for Russia and a new manager for Spain.Read More
Free has changed its logistics partner for its Freebox, opting for UPS over the French postal service’s Colissimo service, writes industry website 01net. Parent company Iliad’s CEO, Michel Boukobza, said earlier this year that there were problems with Colissimo, which was incompatible with online sales. According to the Freenews subscriber website, the company delivers 2,000 modems per day. Free said it was maintaining its Freebox exchange system and Kiala deposit points, but would not comment further on its change of contract. Free’s customer service staff, at call centres and call outs, had 1,500 employees in February, according to the CEO.Read More
Leading European Supply Chain solutions provider Wincanton has won a new contract with Kiala, the European parcel delivery leader to “Point Relais” (a network of delivery drop-off points) who offer mail-order specialists, commercial websites and manufacturers a unique delivery service for their end customers.Read More
The Mail & Express Review (MER) Magazine is our quarterly print publication. Packed with original content and thought-provoking features, MER is a must-read for those who want the inside track on the industry.