Evri and Yodel customers are the least satisfied with their experience when it comes to contacting parcel firms for help, Ofcom has found, while Amazon and DHL are the best performers.
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Ofcom has announced that it will assess whether certain changes to Second Class letter delivery in the UK – while maintaining a next-day First Class service six days a week – would meet postal users’ needs, ahead of consulting on proposals early next year.
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Royal Mail has issued its Universal Service Obligation (USO) Quality of Service report for First and Second Class mail for the financial year 2023-24, revealing only 74.5% of First Class mail arrived within one day.
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Ofcom has today opened an investigation into Royal Mail’s failure to meet its delivery targets for 2023/24, following the company’s publication of its results this afternoon.
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Royal Mail is at a crossroads, and its future has never been more uncertain says Paul Holland, CEO of Beyond Encryption.
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