Endicia simplifies USPS e-commerce returns payment

Endicia simplifies USPS e-commerce returns payment

US e-commerce retailers are being offered a new service that will mean they can avoid paying pre-paid postage for customer return labels that aren’t used. Online postage specialist Endicia has launched a new Pay-on-Use Returns offering that means retailers pay for printed returns shipping labels only when they are used.

The company said previously, online sellers shipping with the US Postal Service pre-pay their postage when a customer prints out a shipping label, even if it is not subsequently used.

Those retailers have to monitor shipping label tracking numbers and eventually claim a refund on those that haven’t been used.

Endicia said its new service was the first of its kind to be offered by an electronic postage provider. Postage is not pre-paid, but deducted when printed labels are scanned on use by an online shopper returning an item via USPS.

Amine Khechfé, co-founder and general manager of California-based Endicia, said the solution will save e-railers time and money on packaging returns, while still allowing them to use USPS shipping services.

“Online sellers have been clamoring for a more efficient returns process – one that gives customers the convenience they deserve without damaging a business’ balance sheet,” he said.

Endicia, which has printed more than $11bn in postage since first partnering with the US Postal Service in 1987, said research shows that 95% of shoppers will repeat business after having a positive returns experience.

It said providing shoppers with pre-printed return labels in their original package, or an emailed label for use when they need, ensures a hassle-free returns process.

Eddie Khanbeigi, COO and general counsel of Kiyonna, a clothing retailer and Endicia client, welcomed the savings the new service would allow.

“As a plus-size clothing company with a thriving ecommerce business, our success relies heavily on giving customers all-around top-notch service,” he said.

Relevant Directory Listings

Listing image

SwipBox

Focus on the user experience SwipBox is focused on creating the world’s best user experience for delivering and picking up parcels using parcel lockers. Through a combination of intuitive network management software and hassle-free, app-operated parcel lockers, SwipBox delivers maximum convenience to logistics providers, retailers […]

Find out more

Other Directory Listings

Advertisement

Advertisement

Advertisement

P&P Poll

Loading

What’s the future of the postal USO?

Thank you for voting
You have already voted on this poll!
Please select an option!



MER Magazine


The Mail & Express Review (MER) Magazine is our quarterly print publication. Packed with original content and thought-provoking features, MER is a must-read for those who want the inside track on the industry.

 

News Archive

Pin It on Pinterest

Share This