ZigZag: Consumers spend longer waiting for parcels than on customer service lines
ZigZag research finds consumers are dissatisfied with communication during 1 in 5 online deliveries in the UK, affecting £23.5bn worth of orders
Jul 6, 2026 | E-Commerce, News, Parcel
ZigZag research finds consumers are dissatisfied with communication during 1 in 5 online deliveries in the UK, affecting £23.5bn worth of orders
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