Holland & Barrett rolling out click and collect service across UK
Retailer Holland & Barrett is rolling out its click and collect service across the UK. Online customers can choose to pick up their purchases in any of Holland & Barrett’s 760 stores – and they can also opt to use an InPost parcel locker. InPost officially informed Post&Parcel about its new relationship with Holland & Barret on Monday (18 July).
Holland & Barrett recently completed a successful trial of the click and collect service within the M25, and will now roll it out nationally through a “phased expansion” over the next two months.
Customers who order online by 8pm will be able to pick-up their products in-store the following day.
The business currently fulfils nearly 100,000 orders each month on its hollandandbarrett.com site.
As part of the rollout, customers who shop with Holland & Barrett’s sister brand, sports nutrition retailer MetRx.co.uk, will also benefit as they will be able to collect their order at any Holland & Barrett store and vice-versa.
Commenting on the click and collect rollout, Head of Direct for Holland & Barrett International, Gordon Hewlett, said the service was “essential to serve an increasingly younger and tech savvy customer”.
The click and collect service builds on Holland & Barrett’s existing delivery options. It currently ships to around 30 countries from its dedicated warehouse in the Midlands and already ships to Parcel Shops in the UK.
