Quality of Service 2005-08. Presentation at PostEurop Dubrovnik Feb 04 by Zdravko FAJL, Croatian Post Inc.
P:LibraryCERP – PostEurop Plenary Feb04Quality of Service _ Zdravko Fajl Croatia Post slides.pdf
Also see speech – P:LibraryCERP – PostEurop Plenary Feb04 QofS Zdravko Fajl Croatia Post
For your information, my presentation is completely based on UPU document (report) of UPU QS Project Team which will be submitted to Bucharest Congress.
Regards,
Zdravko
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