Notes/statistics from meeting with Vanessa Leeson
1. Turnover currently £270 million
2. 3-4% pa growth this year
3. now down to 5,000 employees with a plan to get down to 4,000 by 2004/05
4. 70% of top 20 accounts are B 2 C
5. 50% overall B 2 C in business
6. 7% overall unable to effect delivery first time – means 14% for PAD’s
7. Now down to below 9% attrition rate of customers
8. Have taken Rob Peto from GeoPost to install Customer Profitability systems – is doing well with the project
9. Business focus is:
a. B 2 B – currently very close to 3 very large potentials
b. Adding value to the B 2 C package – focus around notification of delivery day and time to the sender
c. Focus on SME’s
d. Bring more flexibility to depot operations
e. International development – have appointed 3 RGM’s re[porting to an International Mgr who reports to Dom McKenna
10. Break even is still the objective by 2004-05 and + £25 million the year after
11. Planning also to sort out some structural issues such as:
a. VAT
b. Interest payment on accumulated losses – costs circa £45 million a year to Parcelforce!
