DHL launches Service Points to the UK SME and consumer markets

International and domestic express delivery services will soon be even easier to enjoy, thanks to DHL. The world’s leading express and logistics company, is today extending its service offering to the SME and consumer markets with the launch of Service Points, a new gateway to DHL’s international network.
Currently in pilot phase in Chessington and Hounslow outside London, Service Points enables customers to take their parcels and documentation directly to a DHL ‘Service Point’ for international or domestic distribution. A service similar to that offered by the Post Office today. This innovative new service will soon see hundreds of DHL Service Points throughout the UK, bringing convenience to businesses and consumers like never before.

The offering, a brand new service for the UK market, provides customers with a suite of services at a highly competitive price and has been designed with simplicity and ease of use in mind. Customers are presented with five straightforward weight bands (200g-25kg) together with a straightforward pricing tariff split into four distinctive zones – UK, EU, US and Canada, and the rest of the world.

“Service Points provides easy access into DHL’s full range of services,” said Alan Winter, Commercial Development Manager at DHL. “With the ongoing and well publicised closure of sub Post Offices throughout the UK, we are offering customers a cost effective and convenient alternative for consigning their items throughout the UK and the rest of the world.”

DHL has implemented an extensive customer evaluation process in order to derive key learnings from the pilot ahead of official launch in 2005. The company is striving for an aggressive roll-out with the aim of establishing 1,000 Service Points in the UK by 2007.

The pilot is currently being run in the UK, Germany, Italy and Benelux.

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For further information, please contact:
DHL Press Office – 020 8818 8049
Bite Communications – 020 8834 3473 / 020 8834 3436 or [email protected]
For general service enquiries, please use our Comments form or call Customer Services on 08701 100 300.

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About DHL
With annual revenues of nearly €22 billion in 2003, DHL is the global market leader of the international express and logistics industry, specialising in providing innovative and customised solutions from a single source.

DHL offers expertise in express, air and ocean freight, overland transport and logistics solutions, combined with worldwide coverage and an in-depth understanding of local markets. DHL’s international network links more than 220 countries and territories worldwide. Over 160,000 employees are dedicated to providing fast and reliable services that exceed customers’ expectations.

DHL is 100% owned by Deutsche Post World Net.