The Future of Posts 2020

The Future of Posts

GROWTH STRATEGIES FOR 2020 AND BEYOND

This is the third year of Escher’s Future of Posts survey. Now, of course, the year 2020 will be synonymous with the extraordinary global pandemic, which is already playing an important role in re-shaping postal operator strategies worldwide. However, Escher’s 2020 survey was conducted prior to the global lockdown taking place and before postal operators had to shift their strategies or prioritize their resources to tackle the unprecedented state of the world. This survey takes a temperature-reading of postal operator intentions at a time when strategic and operational planning was more stable. We did however ask two additional questions from Posts in May 2020 to better understand the impacts the pandemic was having on postal operations. These results are displayed on page 17 of this report.

Escher’s Future of Posts 2020 survey highlights:

• Business Trends
• Leveraging Technology
• Harnessing e-Commerce Growth
• Cross Border e-Commerce
• POS Channels
• Global Pandemic

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About Escher

Escher is a global technology company delivering point of service solutions that are transforming how the Posts throughout the world engage and interact with their customers.

Escher brings together posts, businesses, governments and communities in an open and collaborative manner, solving tomorrow’s toughest challenges in the digital age of retail. We strive to lead in the creation and development of point of service solutions for some of the largest retail and information networks across the globe.

Escher’s single, open platform technology provides our customers with a solid foundation for future digital innovation and expansion. It enables organizations to build upon their current infrastructure and to implement applications that are all managed and supported by one transactional services platform.

Escher is a global market leader in providing intelligent and integrated point of service applications across all channels including counters, web, kiosk, enterprise mobile & consumer mobile