SingPost: we are committed to keeping our postal service relevant

Singapore Post Limited (SingPost) will be adjusting its pricing structure and rates for letterbox package deliveries as well as doorstep parcel deliveries, from 15 October 2020.

Pricing for local package and parcel deliveries will be simplified to a flat rate for each service type, while the rate structure for international deliveries will be simplified and cheaper for most customers.

These adjustments also come at a time of an uptrend in e-commerce volumes amid the current COVID-19 pandemic, allowing SingPost to better cater to the evolving needs of the local community, in time for the year-end e-commerce peak season.

SingPost is streamlining its package (letterbox delivery) and parcel (doorstep delivery) rates, with an introduction of a new flat rate for most of its domestic delivery options, including postage-paid products, Poly M and SmartPac. The new price structure will result in lower prices for most services, giving rise to cost-savings for both consumers and businesses.

Mr Vincent Phang, CEO of Postal Services and Singapore, SingPost, said: “Following the introduction of our package delivery service in December last year, we have seen a strong take-up of both Tracked and Basic Package services, as they will allow a secured delivery service to the letterbox, so the recipient won’t have to stay at home to wait for their items to be delivered.

“As such, we have further streamlined our package and parcel delivery services to enhance our offerings for customers. This round of enhancements provides cost savings and improved services for the majority of our customers, as they send more packages and parcels than ever before. The revised pricing structure is also built with our customers in mind, so that they can easily understand the suite of services we offer and how much they cost.

“We are committed to keeping our postal service relevant in the e-commerce age to better serve the needs of our customers,” Mr Phang added.