DHL introduces premium fixed time express service between Gulf and Asia Pacific
DHL, the world’s leading express and logistics company, today announced it had extended its premium fixed time delivery service to cover small parcels and documents traffic between the six Gulf States and the Asia Pacific region. The UAE, Bahrain, Kuwait, Oman, Qatar and Saudi Arabia are all included within the scope of DHL’s Time Definite Delivery (TDD) service.
DHL’s TDD express portfolio offers guaranteed door-to-door delivery by 9 am through StartDay Express and deliveries by noon through MidDay Express. Customers are able to track the status of their shipments via the DHL website, and DHL pro-actively notifies TDD customers, via email or facsimile, once the deliveries have been made. Customers will be notified of any delays and refunded in full if the company is at fault.
DHL, the world’s leading express and logistics company, today announced it had extended its premium fixed time delivery service to cover small parcels and documents traffic between the six Gulf States and the Asia Pacific region. The UAE, Bahrain, Kuwait, Oman, Qatar and Saudi Arabia are all included within the scope of DHL’s Time Definite Delivery (TDD) service.
David Wild, General Manager, DHL UAE said: “This is a huge breakthrough for DHL and for Gulf State businesses trading with Asia Pacific. It reflects DHL’s commitment, as the market leader, to set new standards while raising the bar in terms of the services it offers its regional customers.
“StartDay and MidDay Express both offer a clear indication of the direction DHL is taking and where the future for this industry lies. It should be about customers and meeting their requirements. This outlook lies at the heart of DHL’s planning.”
The new enhancement effectively bridges the two regions of Asia and the Middle East. Previously, TDD had only been available within the individual geographical regions of Asia Pacific, Europe, Middle East or Africa.
DHL provides the biggest network in Asia Pacific for this unique service and TDD is available in 20 cities across 12 countries in the region. Recently, Mumbai and New Delhi were added to the Asia Pacific cluster.
With this latest development, DHL customers in 12 Asia Pacific countries will be able to send shipments to more than 200 cities and business centres in the Middle East through the use of MidDay Express and DHL’s guaranteed delivery promise. The new TDD connection between the Middle East and Asia Pacific regions targets companies in import and export businesses in the two regions that require a short lead time for delivery of their documents and samples.
“This exciting new development will support growing trade between Asia and the Middle East and we especially expect the major trade lane between India and the Gulf to benefit from this new service,” said Daniel McHugh Senior Vice President – Commercial, DHL Express Asia Pacific.
“TDD is among DHL’s most enthusiastically welcomed services in the region. There has been in excess of a 10-fold increase in revenue registered and shipments handled to the end of last year only two years after the product was launched in the Asia Pacific region in 2002.
“The popularity and success of TDD was the result of progressive enhancement, both in terms of service offering and geographical coverage, which has increased by two-fold since its initial launch, to better meet the needs of customers.”
About DHLWith annual revenues of over € 24 billion in 2004, DHL is the global market leader of the international express and logistics industry, specialising in providing innovative and customised solutions from a single source.
DHL offers expertise in express, air and ocean freight, overland transport and logistics solutions, combined with worldwide coverage and an in-depth understanding of local markets. DHL's international network links more than 220 countries and territories worldwide. Over 170,000 employees are dedicated to providing fast and reliable services that exceed customers' expectations.
DHL is 100% owned by Deutsche Post World Net
About Deutsche Post World NetDeutsche Post World Net is the world’s leading logistics group.
Its integrated Deutsche Post, DHL and Postbank companies offer tailored, customer-focused solutions for the management and transport of goods, information and payments through a global network combined with local expertise. Deutsche Post World Net is also the leading provider of Dialog Marketing services, with a unique portfolio of efficient outsourcing and system solutions for the mail business. Some 380,000 employees in more than 220 countries and territories worldwide generated revenue of €43 bn ($58 billion) in 2004.
