TNT Express launches global email service to confirm customer pick-up requests
TNT Express – the world’s leading business to business express delivery company – today announced it has introduced a booking confirmation service that alerts customers, via email, that their collection request has been received.
The new service – which eliminates the need for customers to call TNT for confirmation of a collection request – will create peace of mind by simplifying package tracking.
To use the system customers require an active account with TNT’s online service ‘myTNT’ and an email address to which TNT can send the confirmation to. The email contains essential details such as booking reference, company name where packages should be collected and the date and time when the pick-up should take place.
The service will initially be available this week, in Argentina, Bahrain, Bulgaria, Estonia, Hungary, Israel, Kuwait, Norway, Romania, Singapore, Spain, Slovakia and Vietnam. It will be rolled out – in early 2006 – to countries including China, Japan and Russia.
Magnus Engdahl, CIT Manager, TNT Express, International Business Unit (IBU), said: “The email booking confirmation service will be a global TNT offering created to give customers an almost instant alert that their collection request has been received by us, in turn giving them peace of mind. This is done via a simple email, eliminating the need for them to call one of our customer service departments. Furthermore, the facility can be localised, adapting to the language of specific countries and providing local customer service numbers.”
The introduction of email booking service follows a rapid increase in the number of on-line collection requests received during the last year, necessitating greater control of packages that are sent with TNT.
