PalletFORCE enhances quality of network service with major investment in IT
PalletFORCE’s commitment to continuous improvement in quality has been underlined by a major investment in a state-of-the-art IT system, providing comprehensive real-time ‘track and trace’ for all of the Network’s Depots and their customers.
The installation, designed by logistics specialist Trans-aXion, registers every pallet with a unique identification, which is used to trace deliveries throughout the distribution process. A dedicated section of Trans-aXion’s web-site allows customers to chart the progress of pallets in real-time from dispatch to delivery, the latter confirmed by electronic signature capture.
“Our solution is designed to improve the speed, efficiency and accuracy of information within PalletFORCE’s infrastructure,” explains Neil Gold of Trans-aXion. “The system has been customised to the Network’s specifications to give PalletFORCE hands-on control of logistics and traceability data.”
One of the system’s major benefits is that it records a wide variety of operational data, allowing Depots to manage trunk and driver efficiency.
Carl Worgan, Operations Director at PalletFORCE, believes the IT system offers significant advantages. “It is particularly useful in enhancing the speed and flexibility of our Night Operation, whilst maintaining Health & Safety standards.
He adds that, “PalletFORCE’s key requirement was that the system be flexible enough to develop alongside the changing needs of the Network. Trans-aXion was chosen after it met PalletFORCE’s rigorous selection criteria.”
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“The Trans-aXion system has been significantly developed to meet our current needs and has the flexibility for the future,” explains Jayne Hawkes, who led the PalletFORCE IT Project Team. “Everyone within the Network stands to benefit from this innovation – it is convenient for customers, and a highly effective operational tool for Member Depots.”
