MaltaPost focuses on customer experience with new partnership
MaltaPost p.l.c. – the national postal operator for the Maltese Islands – has partnered with LogiNext – a New York headquartered technology company that provides a SaaS platform for delivery automation – to help MaltaPost undergo digital transformation and significantly improve the end customer experience.
Malta Post is one of the country’s largest private employers and as the national postal operator, it collects and delivers mail to every address on the Islands, 6-days-a-week and operates through a comprehensive retail network of Post Offices. It is regulated by the Malta Communications Authority and is listed on the Malta Stock Exchange.
Dinesh Dixit, VP of Account Excellence at LogiNext. said: “Digitization and automation can help in significantly reducing delivery costs by eliminating inefficiencies. Several CEP companies across the globe are switching to a cloud based platform like LogiNext to manage end to end operations from pickup to hub to hub movements to delivery. We’re thrilled to be partnering with MaltaPost to serve the end customer better across the islands and improve the overall delivery experience.”Adrian Vassallo, Chief Operations Officer at MaltaPost said: “We’ve witnessed the change in the delivery landscape over the last two decades and as part of MaltaPost’s extensive modernisation program, we try to infuse the best of technology available to improve our delivery operations. We’re proud to partner with LogiNext and by using their SaaS platform, we’d be able to improve our end customer experience by providing real time tracking updates, ePODs, communicating delivery estimates through email/SMS and offering express deliveries with more overall visibility.”
