TNT Express wins quality rankings in France and Germany
TNT Express has scored highly in two recent customer service rankings in Germany and France.
The express operator was judged the “most customer-friendly service company in Germany” category in an annual ranking of 100 service providers. TNT Express was the only transport and logistics company in the top ten of the ranking compiled by the University of St Gallen, Steria Mummert Consulting and business newspaper Handelsblatt.
“This award is an immensely important confirmation of our total customer focus. That’s what it’s all about – being there for customers round-the-clock,” declared Thomas Kraus, head of sales, marketing and customer service for TNT Express Germany.
In France, the company’s international customer service won a silver medal at a recent European customer relationship congress in the category of phone-based B2B customer relationships ahead of 120 other companies.
“This is strong recognition of the work and commitment of all our tele-advisers and all those responsible for their engagement in fulfilling the expectations of our customers,” commented François Vincent, international customer service director at TNT Express France.
