Royal Mail beats its target for first class

Postal chiefs in Scotland were last night delighted by figures which show Royal Mail is beating its targets for next-day delivery of first-class letters.

Official independent figures for April to June this year reveal that Royal Mail exceeded the postcode area targets of 91.5% for next-day delivered first-class mail, which is set by postal regulator Postcomm, in all 13 mainland postcode areas.

Scotland has 16 postcode areas but Orkney, Shetland and Hebrides are exempt from the regulator’s target because of their geographical remoteness.

Ian McKay, Royal Mail Group Scottish affairs director, said: “These are fantastic results. They show that across the whole of Scotland our customers are receiving a truly first-class service from Royal Mail.”

The Kirkwall, Orkney, figure was 84.2% and the Hebrides 82.6%. Royal Mail said Lerwick results (43.3%) were exceptionally low because of persistent severe fog, which resulted in cancelled flights to Shetland.

A spokeswoman for Postwatch in Scotland, the consumer watchdog, said it was examining the figures.

Postal chiefs in Scotland were last night delighted by figures which show Royal Mail is beating its targets for next-day delivery of first-class letters.
Official independent figures for April to June this year reveal that Royal Mail exceeded the postcode area targets of 91.5% for next-day delivered first-class mail, which is set by postal regulator Postcomm, in all 13 mainland postcode areas.

Scotland has 16 postcode areas but Orkney, Shetland and Hebrides are exempt from the regulator’s target because of their geographical remoteness.

Ian McKay, Royal Mail Group Scottish affairs director, said: “These are fantastic results. They show that across the whole of Scotland our customers are receiving a truly first-class service from Royal Mail.”

The Kirkwall, Orkney, figure was 84.2% and the Hebrides 82.6%. Royal Mail said Lerwick results (43.3%) were exceptionally low because of persistent severe fog, which resulted in cancelled flights to Shetland.

A spokeswoman for Postwatch in Scotland, the consumer watchdog, said it was examining the figures.