DHL Malaysia gains from diversified client base
DHL Malaysia expects double-digit growth in sales for this year and 2007, driven by growing demand from companies of all sizes to export packages. “We did not consciously work for a diversified portfolio but our customers cut across so many segments that we ended up with it. “What this means for DHL is that when the economy goes down one way, another part will go up, so we are able to balance our portfolio,” newly appointed DHL Malaysia country manager Sam Leong told reporters in Kuala Lumpur yesterday. Leong has been working for DHL for more than 22 years, and was previously DHL Seoul’s country operations director.
He said Malaysia is a key market in Asia Pacific for the DHL network. DHL has a 42 per cent share of the express cargo market here. DHL is available in 60 locations nationwide, including gateways, offices, service centres, terminals and warehouses, and three retail outlets. The retail outlet was set up in response to customer feedback requesting for an outlet in high density areas for convenience. Leong said the venture into retail has been very successful so far, and the company will look for other areas where similar retail outlets can be set up. “We are doing a lot of studies to pin point the right location,” he added.
