DHL eCommerce to “meet the dynamically growing needs of the e-commerce market in Poland”
DHL eCommerce, a division of DHL Group, and Allegro, the largest e-commerce platform in Poland, have expanded their collaboration through a strategic partnership.
DHL’s delivery services will be integrated into the Allegro Delivery program. Polish Allegro customers will benefit from DHL’s extensive logistics and delivery network, including DHL BOX 24/7 parcel stations, DHL POP pick-up points and DHL delivery services. The aim of the collaboration is to make online shopping even more convenient and accessible, adapting to market trends and customer needs.
“The integration of our parcel stations, pick-up points and courier services into the Allegro Delivery program is an important step for us and an example of our efforts to meet the dynamically growing needs of the e-commerce market in Poland. By supporting programs like Allegro Delivery, we provide fast, convenient, and reliable deliveries to online shoppers and retailers. Not only can customers choose from a wide range of products, but they also have easy access to numerous convenient delivery options, which significantly improves the shopping experience. Such solutions allow for greater control over the delivery process and greater flexibility. These are currently two of the most important factors for the satisfaction of senders and recipients. We are pleased that our solutions and best-in-class services will provide Allegro’s customers with an even faster and more convenient shopping experience,” says Agnieszka Świerszcz, CEO of DHL eCommerce Poland.
The Allegro Delivery program was created by Allegro to offer customers a choice of different convenient delivery options: at parcel terminals, pick-up points or directly to an address. Through this program, Allegro takes full responsibility for the package at every stage, from shipping to handling complaints or returns. Allegro supports the entire delivery process. This ranges from choosing the appropriate delivery method to providing support at every stage of parcel shipping. Allegro also acts as a central point of contact for buyers and sellers. Thanks to the cooperation with DHL, users of Poland’s most popular e-commerce platform will have even better access to fast and convenient delivery solutions in their area, which will greatly simplify their daily online shopping. With an extensive network of parcel stations as well as modern parcel sorting and distribution centers throughout Poland, DHL eCommerce stands for reliable, cost-effective and sustainable parcel delivery services.
“As announced, we are consistently developing the Allegro Delivery program to provide our customers with best-in-class services. By integrating the services of DHL eCommerce, which are highly appreciated by our customers, we offer 27,000 convenient pick-up points throughout Poland as part of Allegro Delivery. Thanks to this cooperation, customers will have even broader access to fast and secure delivery options. Allegro will support them at every stage – from the purchase to the receipt of the shipment. At the same time, we are looking to the future and studying the new needs of customers and sellers in order to further develop our services, invite new partners to collaborate and offer solutions that better meet changing expectations,” says Jakub Kłoczewiak, Chief Operating Officer of Allegro.
“Our priority is to provide services that not only meet our customers’ expectations, but exceed them. With one of the most extensive networks of Service Points, covering over 20,000 locations in Poland, we are able to offer fast, convenient and effective logistics solutions, thus significantly improving the process of order processing. Thanks to continuous investments in modern technologies and innovative solutions, such as our parcel sorting centers and the optimization of delivery routes, we support the development of the Polish e-commerce market while ensuring the comfort and satisfaction of our customers,” says Anna Krauze, Director of Strategic eCommerce Development at DHL eCommerce in Poland.
The growing popularity of out-of-home deliveries and partnership programs
The development of last-mile logistics, especially in the area of delivery to parcel lockers and pick-up points, is geared towards the growing customer demand for faster, more flexible and more sustainable delivery methods. Out-of-home deliveries and returns are very popular in Poland. According to the results of the latest DHL Online Shopper Trends Report, Poland is the only country where the majority of customers (64 percent) prefer delivery to a parcel locker than home delivery. With an annual growth rate of 9.63 percent, the Polish e-commerce market is expected to reach a turnover of EUR 34.45 billion by 2029. And 96 percent of Polish online shoppers surveyed by DHL say that delivery options have an impact on where they shop online. That’s why strong partnerships and reliable logistics solutions, such as those offered by DHL and Allegro, are even more important for the future.
