Australia Post helps ensure Bank@Post is on a more sustainable financial pathway
Australia Post has finalised updated in-principle Bank@Post agreements with Commonwealth Bank, National Australia Bank and Westpac. Australia Post also announced negotiations with ANZ are at an advanced stage with both parties agreeing to key terms which would see ANZ customers able to use Bank@Post services from 1 October 2025. Furthermore, Macquarie Bank and HSBC have agreed to start negotiations with Australia Post on Bank@Post services, meaning customers at Australia’s largest banks will be able to undertake essential banking transactions via Bank@Post.
The announcement provides Australian communities with greater certainty about banking services at approximately 3,400 Post Offices who provide Bank@Post services, particularly to vulnerable and rural and regional customers.
The enhanced commercial terms with the major banks will help improve the financial outlook for Bank@Post and introduce standardised services for customers across all participating banks.
Paul Graham, Chief Executive Officer and Managing Director, Australia Post said today’s announcement was a great example of businesses working together to put customers’ needs first.
“On behalf of the millions of Australians who use Bank@Post across our Post Office network, I am very pleased to have an improved in-principle agreements and new commercial terms with the Commonwealth Bank, National Australia Bank and Westpac and to welcome ANZ to Bank@Post.
“The improved arrangements and ANZ’s membership help ensure Bank@Post is on a more sustainable financial pathway and that Australia Post can continue providing essential banking services in the many communities where there are no other banking services available.
“The new agreements will also help maintain the sustainability of thousands of Licensed Post Offices, many of which are small businesses run by families who play an essential role in servicing their local communities.
“I would like to thank the Treasurer, Dr Jim Chalmers, the Minister for Finance, Katy Gallagher, the Minister for Communications, Michelle Rowland and the major bank CEOs and ABA for their support in finalising these enhanced Bank@Post agreements.
Angela Mitchell, member of Australia Post’s Licensee Representative Council said, “Bank@Post is one of many ways we support our local communities, especially in areas where there is no alternative access to cash. As Licensees, we’re small business owners ourselves, and we understand the critical role we play in delivering Bank@Post for our customers.”
The Post Office Agents Association Limited (POAAL) welcomes Australia Post’s announcement today that it has sealed in principle Bank@Post agreements with Commonwealth Bank, National Australia Bank and Westpac. POAAL looks forward to ANZ joining Bank@Post from 1 October 2025.
“Over-the-counter banking services have long been a part of post office operations,” says POAAL Director Bob Chizzoniti OAM. “Bank@Post gives customers from a wide range of financial institutions the ability to deposit and withdraw money over the counter at the post office. “POAAL is pleased Australia Post has been able to reach agreement with ANZ, meaning that all the ‘big four’ banks will be part of Bank@Post. This is good news for Licensees and ANZ customers.
“In many communities, post offices are the only place where people can access cash. The Bank@Post service, bringing financial institutions to the post office counter, means more convenience for customers all over Australia.”
