Cainiao’s new facility “set to enhance Vietnam’s rapidly growing e-commerce sector”
Cainiao has delivered southern Vietnam’s largest automated sorting centre to one of the country’s leading courier companies.
Designed and developed in-house by Cainiao, the state-of-the-art sorting centre integrates multiple smart logistics technologies, including automated parcel separation, multi-layer cross-belt sorters, and sorting robots. By leveraging AI and digital solutions, the system efficiently handles bulk shipments, processing parcels of all sizes and shapes while ensuring real-time tracking and an accuracy rate of over 99%.
Despite the project’s complexity and challenges, including typhoon-related shipping delays, Cainiao’s team completed the delivery and deployment in just 100 days, cutting the usual timeline by 30%.
“China’s massive e-commerce ecosystem has driven some of the world’s most advanced logistics technologies. Unlike traditional automation providers, Cainiao is a global logistics leader itself. Our automation solutions are designed for real-world operations, making them highly practical and efficient for improving sorting capabilities and enhancing the customer experience,” said Jeff Lyu, Cainiao Project Lead.
Vietnam’s e-commerce market is one of the fastest-growing in Southeast Asia, fuelled by increasing digital adoption and rising cross-border trade. As demand surges, logistics providers are under pressures to deliver faster, more scalable, and cost-effective fulfilment solutions.
Southeast Asia is a key market for Cainiao’s logistics technology, where the company has rolled out warehouse automation, sorting solutions, and digital logistics in countries like Thailand and Singapore. To further strengthen local project delivery, Cainiao has established a dedicated APAC logistics technology team.
“At Cainiao, we see innovation and technology as the backbone of efficient logistics and the key to sustainable e-commerce growth. We remain committed to delivering leading solutions that help global businesses scale efficiently and stay competitive,” Lyu added.
Cainiao has a strong track record of delivering cutting-edge logistics technology worldwide. In South America, it developed the region’s first national hybrid sorting centre for a leading cross-border e-commerce logistics provider, capable of handling 50,000 parcels per hour. In North America, its AI-powered supply chain solutions helped a major Mexican telecom operator improve sales forecasting accuracy by 20% and triple operational efficiency. In Western Europe, Cainiao introduced RFID-enabled cross-border tracking for a global logistics provider, reducing scanning costs by 87%. To date, Cainiao has successfully delivered over 600 automation and digitalization projects across 28 countries.
