FedEx expands pickup and drop-off network in Poland
FedEx Corp. has significantly expanded its parcel pickup and drop-off network in Poland. Through an alliance with Żabka, customers now have access to over 12,000 new locations where they can conveniently send and receive shipments. As a result, the total number of FedEx service points in Poland has now surpassed 16,000.
This expansion responds to the evolving expectations of Polish consumers—particularly active internet users, 78% of whom have shopped online at least once in a lifetime. But it’s not only the number of e-commerce consumers that’s growing; their expectations are also changing. Today, more than 23 million Polish consumers who use e-shop services demand seamless, flexible, and personalised delivery experiences that align with their daily routines.
To meet these expectations, FedEx continues to develop both new services and execute traditional delivery methods, while building an out-of-home delivery network designed to support modern shopping habits and enhance convenience at every stage of the delivery process.
“Today, success in e-commerce goes beyond offering a great product—it’s about delivering a complete customer experience,” said Mariusz Mik, vice president operations, Nordics and Eastern Europe, FedEx. “Our expanded pickup and drop-off network in Poland gives consumers more choices, convenience, and control over their shipments, while enabling our partners to build scalable, customer-centric logistics solutions.”
FedEx consumers in Poland can now send and receive parcels at over 12,000 Żabka stores. These locations support small and medium-sized shipments (up to 50 × 40 × 30 cm and 20 kg). In the initial phase, Żabka stores offer domestic shipping services, with international options planned for future rollout. The expanded network also supports the fast-growing returns segment, providing customers with flexible options to send packages at times and locations that suit them.
Beyond Żabka, FedEx offers pickup and drop-off services at over 4,000 additional locations, including popular retail chains such as Kolporter, Epaka, and Furgonetka, as well as selected stores within Delikatesy Centrum, ABC, Groszek, Duży Ben, Stokrotka Express, and Shell— Pointpack S.A., a provider of IT solutions and service infrastructure for the retail and courier sectors, managed the technical implementation of Żabka’s integration into the FedEx network.
To help customers manage their deliveries more efficiently, FedEx offers FedEx Delivery Manager®, a free tool that allows users to personalize delivery preferences, track shipments in real time, and redirect parcels to any of the 16,000+ pickup points across Poland.
The FedEx pickup and drop-off network in Poland is a vital part of the company’s global infrastructure, which includes more than 360,000 locations worldwide.
