DHL reaches half a million packstation users
Half a million customers are now using DHL’s Packstation service. Christine Schnellhammer from Munich was the 500,000th customer to sign up for the innovative automated parcel service. The degree of acceptance among customers demonstrates that what began as a DHL pilot project four years ago has proven to be a successful, nationwide 24/7 service.
“Strong customer response is motivating us to pursue a determined expansion drive for Packstation”, says Steffen Frankenberg, DHL’s Packstation project manager. The first Packstation machines for private customers were set up in Dortmund and Mainz in January 2002.
Since then their number has gone up and up. Today, more than 700 Packstation machines are in use in over 120 towns and cities, with around 30 more by the end of 2007.
Packstation enables registered customers to collect and send off small packets and parcels 24 hours a day, seven days a week. As soon as a shipment is ready for collection customers are sent a text message or e-mail. For customers sending parcels via a Packstatio, parcel stamps are available for sale at the machine.
