DHL going regional

The Illawarra region in NSW is one of the first places in Australia where global logistics company DHL has entered into an agreement with a local owner-operator courier to trade under the DHL brand, ensuring locals get all the benefits of a global company delivered with a good dose of local knowledge.

And according to Mr Neil Carter it’s been a busy start: “It has also been a challenge to make sure that I am taking the time to get to know my customers’ wants and needs and ensure I’m helping them out.

“The good thing, though, is it’s not just DHL who benefits. I’m running my own business and this gives me the extra motivation to provide outstanding service.”

Mr Carter, has been working for DHL for 11 years in a number of roles, beginning as a company driver in southern Sydney. When the opportunity became available for a DHL owner operator in Wollongong he jumped at the chance to own his own business, and provide a personalised service to customers working for a company he knows and values.

The dedicated service to the Illawarra region is giving local businesses, in particular, speedier access to DHL’s door-to-door express services, meaning they can quickly and easily send a package across the country or to any of the more than 220 countries serviced by DHL worldwide. In addition Illawarra businesses can access DHL’s Trans Tasman overnight service ensuring next day delivery to New Zealand.

“Our couriers have a professional reputation,” said Harlis Malkic, General Manager for DHL Express Australia. they are polite, timely, and efficient. DHL wants to ensure that our Illawarra customers are given this high standard, because we genuinely value their business.

“The Illawarra region is a major focus for DHL and we are very excited about the opportunity to increase services and extend our customer offerings to this important client base. In fact, our strategy for the future is focused on Australia’s regional areas. We are committed to providing the necessary local infrastructure to ensure our customers receive the best possible service.”