DHL completes hub automation at Riverside facility in California
DHL has completed the automation of its West Coast Distribution Facility in Riverside, California. The auto sort system upgrades now in place will allow DHL to increase letter-and-package throughput and provide customers with greater track-and-trace capabilities.
Key customer benefits of the automation effort include greater letter-and-package visibility through the auto sort system’s track-and-trace features as well as increased speed in the handling and processing of shipments. With the transition to auto sort functions, package throughput will increase by 28 percent. Letter-handling capabilities will improve by 67 percent.
The automation of the 262,000-sq.-ft. facility is part of DHL’s comprehensive USD160 million hub investment program. The state-of-the-art equipment at the facility includes shoe-sort and tilt-tray systems, loaders, unloaders, singulators, dimensional and image scanners, scan tunnels, and video coding.
“Our hub automation initiative is part of our continuing efforts to provide DHL customers with a first-class customer experience,” said John Cameron, executive vice president of operations for DHL. “Our entire operations network stands to benefit from the increases in overall capacity as a result of the auto sort system.”
In addition to improved package processing speed and system-wide shipment accuracy, hub automation adds throughput capacity to the DHL network.
Key facts about the West Coast Distribution Facility:
— The facility has a base footprint of 262,000 square feet with an additional 128,000 square feet of mezzanine work space and 14,000 square feet of office space.
— The facility’s upgraded automated systems can process more than 50,000 pieces per hour / 125,000 per day.
— The facility’s sophisticated automated package tracking system is linked via high-speed communication networks to DHL’s Global Data Centers, providing complete package status visibility to customers in California, across the U.S., and around the world.
The region currently served by the DHL Riverside West Coast air and ground hub includes the Southwest U.S. as well as an expanded DHL footprint for one-day ground services across California and into Nevada and Arizona.
About DHL
At DHL, Customer Service is back in shipping. Our mission is to provide the most flexible, personable and enjoyable experience in the shipping industry for our customers.
DHL is the global market leader of the international express and logistics industry, specializing in providing innovative and customized solutions from a single source. DHL offers expertise in express, air and ocean freight, overland transport, and contract logistic solutions as well as international mail services, combined with worldwide coverage and an in-depth understanding of local markets. DHL’s international network links more than 220 countries and territories worldwide with over 285,000 employees dedicated to providing fast and reliable services that exceed customers’ expectations.
Founded in San Francisco in 1969, DHL is a Deutsche Post World Net brand. For more information on DHL, please visit www.dhl.com.
