Royal Mail soars to victory in Courier Challenge 2006

Royal Mail topped the courier league for consistently delivering packages on time and at low cost, in a new ranking by Research International.

Rival courier services fell short against Royal Mail’s performance for its Special Delivery 9am and lunchtime guaranteed delivery services.

Early morning service costs averaged GBP 9.46 with Royal Mail, more than GBP 30 cheaper than competitor, TNT, at GBP 40.57. TNT came last for the morning service, leaving them trailing behind other couriers tested.

Royal Mail’s Special Delivery service was also cheapest among rivals for guaranteed next day delivery by lunchtime averaging at GBP 5.05, nearly GBP 23 less than its highest priced competitor.

The results illustrate Royal Mail’s winning combination in performance on promise at the lowest cost compared with its competitors. The five main national couriers were included in the independent study: Business Post, DHL, City Link, Royal Mail and TNT. A total of 2,479 test items were sent.

Test routes were selected to provide consistent transit times, as accepted by EU, Postcomm, DTI, IPC and Royal Mail.

Test items were prepared centrally for consistency too and reflected the most common business items sent by package type, size and weight. Items could not be identified as test items by the courier as senders placed items in each couriers own packaging.

Royal Mail Special Delivery Manager, Nancy Tolhurst, said: “We are thrilled to have come out top in this independent ranking, proving the efficiency of our Special Delivery service. We constantly strive to deliver the best for our customers, day in day out, and will continue to do so.”

ENDS

Issued on behalf of Royal Mail by Eulogy!
Tel: 0207 927 9999
Email: [email protected]