Quality of service: Awards for Belarus, Germany and Hungary
The postal operators of Belarus, Germany and Hungary were today awarded the highest level of certification for their quality of service management results.
The UPU certification programme, which was adopted in 2003, rewards postal operators that apply quality management procedures in their postal structures, guarantee a particularly high standard in their international mail service, and actively participate in quality improvement programmes.
The programme, which evaluates quality on the basis of values other than speed and regularity, provides a level playing field for all Posts to apply for certification on an equal footing, irrespective of their infrastructures and level of development.
These three countries now join the six that have already won awards (Ukraine, Jordan, Tunisia, Denmark, Eritrea and Switzerland).
According to Mr. Laszló SZIVI, Vice-President of Magyar Posta, this award represents not only “International recognition of the efforts made by its postal enterprise to achieve the standards set by the UPU, but is also an accolade from the postal community to the Hungarian operator for meeting the growing needs of customers and investing in its structures and staff, in order to provide a quality service”. The programme “Presents customers with a very positive brand image of the Post”, asserts Laszló SZIVI, adding, “I urge all postal operators to apply for certification”.
