An Post: results of its quarterly report on the quality of service performance

The Commission for Communications Regulation (ComReg), the National Regulatory Authority (NRA) for the postal industry in Ireland, today published the results of its quarterly independent report on the Quality of Service performance of An Post.

The report shows that 78% of single piece priority mail (standard correspondence) was delivered within one working day throughout the State against a target of 94%.

This represents a 4% increase in service quality performance during the same period in 2006, albeit well short of the quality of service target set by ComReg.

It was also found that 79% of mail posted in Dublin for nationwide delivery is reported as delivered the next working day, while 76% of mail posted outside Dublin for delivery throughout the State is delivered within one working day of posting.

Mail posted outside of Dublin for next day delivery in Dublin recorded a 72% success rate, while mail posted outside of Dublin for local delivery recorded a success rate of 81%.

Finally, the report found that 98% of all mail was delivered within 3 working days – still short of the 99.5% performance target set by ComReg.

An Post have reacted positively to the results.

The survey is undertaken independently of postal operators. The survey is based on the statistical methods set out by the European Standards Institute (CEN) and is mandated by the European Commission.

In accordance with the CEN standard, bulk mail is not included. The survey is conducted by TNS mrbi and is independently audited.