ARCEP launches a public consultation on what information postal service users need and expect about universal service quality

One of ARCEP’s missions is to monitor proper provision of the universal postal service.

This entails ensuring that the service delivered by La Poste – the operator designated by law as the universal postal service provider – is of satisfactory quality, and that postal service users have all the information they need about it. Details of the various basic components of universal service quality are now available on La Poste’s website:

laposte-portail.cvf.fr/groupe_poste_nous_connaitre_service_universel_postal_16.html.

ARCEP is acting to maximize user benefit by launching a public consultation about any needs and expectations they may have in this area. The aim is to ascertain whether the information currently published by La Poste is satisfactory or whether further data should be provided.

ARCEP therefore wishes to collect suggestions from postal service users and the associations representing them about:

areas on which it might be expedient to publish information;
how often and in what form this information should be published.
Depending on the consultation findings, ARCEP will consider with La Poste the technical and economic practicability of providing fresh information on these topics so as to obtain a comprehensive set of indicators that usefully supplements the existing universal service road map.