DHL Singapore opens Penang outlet for walk-in customers
DHL recently opened its first northern Servicepoint outlet at Jalan Cantonment, Pulau Tikus, on Penang Island.
The DHL Servicepoint outlet is designed for walk-in retail customers, as well as for account-based customers who prefer to drop off their shipments. Retail customers have an option to make payment by credit card.
The DHL Servicepoint core product offerings include Express4U (E4U), an easy-to-use and convenient service for sending documents and parcels with flat-rate prices, worldwide and University Express, the fastest, most reliable and secure way to send student applications and excess baggage abroad.
In addition, DHL Servicepoint also offers Express Pallet, a packaging and transport solution designed to match real-time distribution systems with an all-inclusive pricing.
In conjunction with the nation’s 50th anniversary, walk-in customers will also receive a guaranteed gift for every shipment lodged from August 16-December 31 2007.
The pioneering DHL Servicepoint retail strategy first debuted in 2005 as a Malaysian first at Menara Axis, Petaling Jaya. DHL Servicepoint is a direct response to market evaluation studies, which revealed that customers seek wide choices in services, especially the flexibility to ship items at their own convenience. With this in mind, the DHL Servicepoint outlets are designed with the key attributes of accessibility, convenience and user-friendly features.
The 244 sq m outlet in Penang is the latest example of this model.
