Will strikes signal last post for the Royal Mail?

The postal strike which will freeze all mail delivery until next Thursday is “potentially disastrous”, Welsh business leaders warned last night.

Members of the Communication Workers Union walked out on a 48-hour strike at noon yesterday in an escalation of a bitter dispute with Royal Mail over pay, jobs and pensions, saying another UK-wide two-day strike would follow from 3am on Monday.

Firms were warned there will be no deliveries until late next week and it is estimated the row will cost industry millions of pounds.

The Federation of Small Businesses Wales last night warned of the potentially serious damage to businesses while the Confederation of British Industry Wales said the strike would have “a far greater impact than previous ones”.

But both groups added that the advent of e-commerce meant the strikes would be less damaging than they would have been 20 years ago, and that the more likely effect would be to hasten the demise of Royal Mail as companies looked to bypass its services.

The first signs of this were evident last night, when Royal Mail lost a GBP 100,000 contract with Warranty Direct, which said it would stop using the postal organization to deliver 12,000 letters a month.

A rolling program of strikes will start on October 15 and will continue every week until the dispute is resolved, union leaders warned.

But this could be a case of the union “shooting itself in the foot” as businesses look for alternative ways of doing business, said the FSB and CBI.

David Rosser, director of CBI Wales, said the strike, though disruptive, was still “more annoying than disastrous”.

“Twenty years ago, the impact on business would have been much greater, but the use of e-mail and e-commerce means the effect is much less than it would have been otherwise,” he said.

“The Royal Mail has significant competition in terms of business mail from other businesses and other technologies and a prolonged period without Royal Mail services will encourage companies to look elsewhere.”

Montgomeryshire MP and Liberal Democrat spokesman, Lembit Opik, called on ministers to “create a level playing field between Royal Mail and its competitors”.

CWU’s deputy secretary, Dave Ward, said the strikes were “a proportionate response to an employer that is completely out of control” and accused Royal Mail of failing to invest in its workers.