Online healthcare retailer signs USD 47 million agreement with DHL USA
DHL, the world’s leading express delivery and logistics company, announced it has signed a 3-year, USD 47 million agreement with Dr. Leonard’s Healthcare, an online retailer of healthcare equipment, apparel and products. DHL will now be the exclusive business-to-residential ground carrier for distribution of all Dr. Leonard’s products, including apparel and footwear, support & mobility products, exercise equipment, and personal and dental care products.
Dr. Leonard’s chose DHL to affect quicker deliveries and improve service levels for its nationwide consumers. “The DHL service improved our shipment transit times and visibility and provided us with a dedicated customer service support team – at a better value than our previous provider’s solution,” stated Gary Porto, vice president of operations for Dr. Leonard’s Healthcare.
Dr. Leonard’s selected DHL@home, a service for businesses that ship high volumes to residential destinations. DHL has set up a direct induction of Dr. Leonard’s shipments at five DHL U.S. regional sort hubs where they are sorted, processed, and delivered to the closest DHL service center, with the U.S. Postal Service providing the final mile delivery.
DHL is now handling 15,000 1 to 70-pound pieces per day for Dr. Leonard’s for delivery to consumers within the 48 contiguous states. “From DHL’s automation and billing solution, to the operational aspects involved, we couldn’t imagine a smoother transition to an express parcel carrier,” said Porto. “We look forward to leveraging DHL’s expansive network and personalized support to help us improve and enhance delivery services to our valued customers.”
“DHL’s US infrastructure combined with the unique strengths of DHL Global Mail presents the best option for internet retailers and catalogers,” said Charles Brewer, executive vice president of sales, for DHL. “The DHL@home solution provides customers with the network reliability, expertise, and shipment visibility required for leading high-volume residential shippers like Dr. Leonard’s.”
