New Managing Director for Royal Mail Letters Business

Mark Higson, formerly Divisional CEO and Group Operations Director with BPB plc, has been appointed Managing Director of Royal Mail’s letters business.

Reporting to the Royal Mail Chief Executive, Adam Crozier, Mr Higson will head the senior management team responsible for the collection, sorting and delivery of more than 80 million letters daily by almost 170,000 postmen and women, and frontline managers. He takes up the role last Monday, November 5.

Mr Higson’s ten-year career with BPB, the plasterboard and plaster buildings materials company, with annual sales of GBP 2.5 billion, has included Board level responsibility for operational performance and strategy implementation.

Mr Crozier said: “I’m delighted Mark is joining Royal Mail. He’s bringing with him a highly impressive track record at BPB where he played a key leadership role in boosting the focus on customers and achieving world-class operational capability that, together, helped deliver sustained profit growth. Mark joins Royal Mail as the business steps up its drive to transform its operations to achieve the modernisation essential to enabling the company to compete successfully in the tough, open communications market. I’m looking forward to working with him in this crucial phase of Royal Mail’s development.”

Mr Higson said: “I’m hugely excited at joining Royal Mail at this crucial time as it modernises its operations to improve efficiency while delivering world-class, high quality, value-for-money service to all its customers.”