Poste Italiane and Bull – case study
Customer issue
The Italian Post wanted to upgrade the IT infrastructure and re-organise the 14,000 post offices, decentralized over the country, to better respond to the new market requirements. The main business issues were:
– Delivery of customer services was very limited, causing end users dissatisfaction.
– Employee productivity did not meet the objectives.
– Late and insufficient information reporting
The Italian Post objective was to equip each post office with dedicated workstations able to run initially the accounting and mail/parcels management applications.
Bull provided
Bull was in charge of the global Project Management, being responsible of the logistic operations including reception, delivery and deployment of the IT equipment to the Post Offices network. In particular Bull was responsible for :
– Site preparation, including electrical equipment supply and installations
– LAN cabling projects for the 14,000 offices
– Hot staging HW/SW of MVS desktops
– Equipment roll out including agency PC’s, 14,000 monitors, 1,300 ZDS servers, and 14,000 printers
– Deployment of the client-server architecture, based on Windows NT
Web Site – http://www.poste.it
Customer issue
The Italian Post wanted to upgrade the IT infrastructure and re-organise the 14,000 post offices, decentralized over the country, to better respond to the new market requirements. The main business issues were:
– Delivery of customer services was very limited, causing end users dissatisfaction.
– Employee productivity did not meet the objectives.
– Late and insufficient information reporting
The Italian Post objective was to equip each post office with dedicated workstations able to run initially the accounting and mail/parcels management applications.
Bull provided
Bull was in charge of the global Project Management, being responsible of the logistic operations including reception, delivery and deployment of the IT equipment to the Post Offices network. In particular Bull was responsible for :
– Site preparation, including electrical equipment supply and installations
– LAN cabling projects for the 14,000 offices
– Hot staging HW/SW of MVS desktops
– Equipment roll out including agency PC’s, 14,000 monitors, 1,300 ZDS servers, and 14,000 printers
– Deployment of the client-server architecture, based on Windows NT
Web Site – http://www.poste.it
