T-Systems manages DHL's package stations throughout Germany
DHL has entrusted the operation of approximately 900 package stations in Germany entirely to T-Systems. All of the self-service stations are connected to a data network that securely forwards all of the information contained in the customer requests to a central data center. T-Systems is now responsible for all of the information and communications technology services from the machines to the computers. The four-year contract also covers the services for stations currently in planning. The subsidiary of Deutsche Post World Net is planning to set up an additional 1,500 “always-open package stations” by the end of 2009.
T-Systems developed the “Packstation Center” solution to run the stations. All of the connections from locations distributed throughout Germany come together at a service center in Hanover. There, T-Systems employees monitor and handle all of the processes between the data center and the package stations. They identify problems immediately and eliminate any errors that may arise. Customer data is protected against external access during transmission from the stations via the network. An e-mail and SMS application makes sure that DHL automatically informs its customers when their package has arrived at its destination. T-Systems also coordinates all collaboration with additional service providers such as those that clean or provide maintenance services to the package stations on site.
DHL’s package stations are open 24 hours a day. Customers can pick up and ship packages at these stations as well pay for the services with their bank card.
DHL has entrusted the operation of approximately 900 package stations in Germany entirely to T-Systems. All of the self-service stations are connected to a data network that securely forwards all of the information contained in the customer requests to a central data center. T-Systems is now responsible for all of the information and communications technology services from the machines to the computers. The four-year contract also covers the services for stations currently in planning. The subsidiary of Deutsche Post World Net is planning to set up an additional 1,500 “always-open package stations” by the end of 2009.
T-Systems developed the “Packstation Center” solution to run the stations. All of the connections from locations distributed throughout Germany come together at a service center in Hanover. There, T-Systems employees monitor and handle all of the processes between the data center and the package stations. They identify problems immediately and eliminate any errors that may arise. Customer data is protected against external access during transmission from the stations via the network. An e-mail and SMS application makes sure that DHL automatically informs its customers when their package has arrived at its destination. T-Systems also coordinates all collaboration with additional service providers such as those that clean or provide maintenance services to the package stations on site.
DHL’s package stations are open 24 hours a day. Customers can pick up and ship packages at these stations as well pay for the services with their bank card.
